About Shipping
- No refunds or cancellations will be accepted once an order has been successfully placed, except in cases where an item is unavailable or out of stock.
- Please check your order and the condition of the items as soon as you receive your package. Exchanges are only accepted for confirmed product defects, damaged items, missing items, or incorrect items received.
- Items eligible for exchange must be unused and in their original condition and packaging. Damage caused by improper handling, use, stains, scratches, or other human factors will not be eligible for exchange.
The following cases are not eligible for returns or exchanges:
- The request is made more than 3 days after receiving the order.
- The item has been used, opened, damaged, stained, scratched, or otherwise altered by the customer.
- Original packaging or included items are missing.
- The issue is caused by improper use or handling.
- The request is due to a change of mind or incorrect product selection.
- Customs duties, import taxes, or other charges imposed by the destination country.
- Excessive or unreasonable return/exchange requests.
Exchange Application Process
If you receive a damaged, incorrect, or incomplete order, please contact me within 3 days of receiving your package.
Please provide :
- Your order number
- Photos of the package and shipping label
- Clear photos of the item(s) received
- A short description of the issue
Delivery Delays
- Delivery times are estimates and may vary depending on the courier, destination, customs clearance, weather, flight or vessel schedules, and other circumstances beyond our control.
- If there are significant delays or changes to your shipment, I will do my best to assist and provide the latest available information.
You can contact me through:
Email｜ kaiyih.chew15@gmail.com
WhatsApp｜ +6017 521 3406
I’ll review the information and contact you once the issue has been assessed.
For Approved Exchanges
- For confirmed product defects or incorrect/missing items, I will arrange a suitable replacement or solution.
- If the replacement item is unavailable, I may offer an alternative solution depending on the situation.
- For international orders, return or exchange shipping can be difficult and costly. Returns and exchanges are therefore generally not available for international orders, except where an item arrives damaged, defective, incorrect, or missing. In such cases, please contact me with the required information and I’ll do my best to assist.
Important Notes
- Please keep the original packaging and the item in its received condition until your exchange request has been reviewed.
- Craizuss reserves the right to determine whether an item qualifies for an exchange based on the condition of the product and the circumstances of the request.