Craizuss

Delivery Policy

We provide shipping to Malaysia and selected international destinations.
Orders are shipped from Malaysia through EasyParcel, which allows different courier services to be selected depending on the destination and available shipping options.
Shipping fees are calculated based on the destination, parcel size, weight, and selected courier service.

In-stock orders will generally be prepared and shipped within 7–14 business days after payment is confirmed.
If an item becomes unavailable or there is an issue with your order, I will contact you via email or WhatsApp.

The estimated arrival date for pre-order items will be stated on the product page.
Once the pre-order items arrive, orders will generally be shipped within 3–5 business days.
Please place separate orders for in-stock and pre-order items if you would like the in-stock items to be shipped earlier. If both are placed in the same order, the order will be shipped together once all pre-order items are available.

Delivery times are estimates and may vary depending on the courier, destination, customs clearance, weather, flight or vessel schedules, and other circumstances beyond our control.
If there are significant delays or changes to your shipment, I will do my best to assist and provide the latest available information.

International shipping is available to selected countries and regions.
For international orders, customs duties, import taxes, and other charges may apply depending on the destination country.
Depending on the available courier service, these fees may either be paid in advance or collected from the customer upon arrival.
If customs fees are required, please make sure they are paid promptly to avoid delivery delays, storage charges, or the parcel being returned.
Craizuss is not responsible for customs duties, import taxes, storage fees, or additional shipping costs caused by unpaid customs fees, incorrect recipient information, or a refused/ returned parcel.

Tracking information will be provided once your order has been shipped.
You can use the tracking number to check the latest delivery status through the relevant courier’s tracking system.
If your tracking information has not been updated for an extended period or your parcel appears to be missing, please contact me with your order number and tracking number, and I’ll help follow up with the courier.

Please make sure your shipping address, name, email, and contact number are correct when placing your order.
Incorrect or incomplete information may cause delivery delays or failed delivery attempts. Any additional shipping or handling fees caused by incorrect information may be charged to the customer.
Once a parcel has been shipped, changing the delivery address may not be possible and may incur additional fees depending on the courier.

Self-pickup may be available at selected events or locations when offered.
Please do not visit the pickup location immediately after placing your order. Wait until you receive a confirmation that your order is ready for collection.
Pickup details and available locations will be provided when the self-pickup option is available.

Delivery times shown at checkout are estimates and are not guaranteed.
Some destinations may not be available for delivery depending on courier restrictions.
Customs clearance may cause additional delays for international orders.
Orders containing both in-stock and pre-order items will generally be shipped together after all items are available.
Please keep your tracking information until your order has been successfully delivered.

If you have any questions about shipping, feel free to contact me.