Craizuss

Shipping fees are calculated based on your shipping destination, parcel size, weight, and the available courier services through EasyParcel.

During checkout, simply select your shipping location and the system will calculate the available shipping options and shipping fees for you.

For international orders, shipping fees may vary depending on the destination and selected courier service.

For more information about international shipping rates and available courier services, please refer to EasyParcel’s official website. EasyParcel Shipping Rates

For international orders, customs duties or import taxes may apply depending on your destination country. These fees are determined by the local customs authorities and are separate from the product and shipping costs.

Depending on the courier service and destination, customs fees may either be included and paid in advance or collected from the customer upon arrival.

If customs fees are required, the courier or local customs authority may contact you for payment. Please make sure to settle any required fees promptly to avoid delays, storage charges, or the parcel being returned.

Craizuss is not responsible for customs duties, import taxes, storage fees, or additional shipping costs caused by unpaid customs fees or a refused/returned parcel.

Once an order has been successfully placed, refunds or cancellations are generally not available, except in cases where an item is unavailable or out of stock.

If you receive the wrong item, an item is missing from your order, or there is a confirmed quality issue, please contact me within 3 days of receiving your order.

Please provide clear photos of:

• The package and shipping label
• The condition of the package
• The item(s) received
• Any visible damage or defects

I’ll review the information and, if the issue is confirmed, arrange a replacement or other suitable solution.

For exchanges due to quality issues, the item must be unused and in its original condition, including its original packaging and any protective materials where applicable. Items damaged through improper handling or use may not be eligible for exchange.

For international orders, please note that customs duties, import taxes, and other charges imposed by the destination country are not considered product defects and are not eligible for refunds.

If you have any questions about your order or encounter an issue, please feel free to contact me and I’ll do my best to help.

The above terms apply only to customers in Malaysia. Returns and exchanges are not available for overseas customers.

Yes! After your payment has been successfully completed, you’ll receive a confirmation email with your order details, including your order number.

You can use this order number when contacting me about your order or checking its status.

Of course! I welcome orders from customers around the world.

Shipping availability and fees may vary depending on your location. Simply add the items to your cart and enter your shipping address at checkout to see if delivery is available to your country and the available shipping options.

If your parcel hasn’t arrived or appears to be missing, please first check the tracking information provided in your order confirmation.

If there are no updates or you believe your parcel may be lost, please contact me as soon as possible with your order number and tracking number. I’ll check the shipment status with the courier and help follow up on the issue.

For international orders, you may also contact the courier directly for the latest delivery updates.

Some items may be available for backorder when they are out of stock. Backordered items usually take around 14–21 days to be produced, and I’ll ship them as soon as they are ready.

If an item is not available for backorder, you can contact me to check if a restock or backorder can be arranged.

Please note that production times may vary depending on the item and circumstances.